1. How will CEUs be tracked?
As long as you are logged in and watching keynote and breakout sessions in the Whova virtual platform, the system will track your time spent and calculate your CEUs, up to the maximum allowed per session. We will email your certificate to you by Friday, October 24.
If you have not received your CEU certificate by that date, please contact us at zarrowsymposium@mhaok.org. If you would like an estimate of how many CEUs you have received, reference the “Agenda at a Glance” to see how many CEUs sessions are worth.
2. How do I watch sessions after the event?
Live sessions will be recorded during the event and uploaded to the agenda after the Symposium. Those recordings will be available no later than Friday, October 24. To watch a session recording, navigate to the session item under the agenda in the Whova virtual platform and select the session you want to watch.
3. How long are video sessions available after the event is over?
To receive CEUs for a session, content must be viewed on or before November 17, 2025. Conference content, including keynote and breakout session recordings, will be accessible via Whova until December 31, 2025. In addition to session recordings, this includes access to the contacts you make at the Symposium, as well as conference and session materials posted in Whova.
4. How do I request an updated CEU certificate?
To receive an updated CEU certificate after viewing all the recorded sessions you plan to watch post-event, submit this online form. We will send updated CEU certificates in early December.
5. How many CEUs are offered?
The Zarrow Symposium offers up to 15.5 hours of professional continuing education during the live on-line event, including up to 3 hours of ethics. With the virtual format, attendees will have the opportunity to view archived footage for a limited period of time after the event for additional CEUs through November 17, 2025.
The Oklahoma Department of Mental Health and Substance Abuse Services Training Institute will request approval of 15.5 credit hours (up to 4.5 hours for 10/8/2025, up to 5.5 credit hours for 10/9/2025, and up to 5.5 credit hours for 10/10/2025) through:
Oklahoma State Board of Licensed Social Workers
Oklahoma Board of Examiners of Psychologists
Oklahoma Board of Licensed Alcohol and Drug Counselors
Licensed Professional Counselors Committee
Licensed Marital and Family Therapist Committee
Certified Prevention Specialists
Case Managers
Peer Recovery Support Specialists
For participants outside of Oklahoma seeking CEUs, please contact your licensing/accreditation authority to ensure they accept CEUs from our provider
6. How do I know what sessions are happening?
Log into the Whova virtual platform - on the left side of your screen, click “Agenda”.
PRO TIP: Click on the breakout sessions to learn more about the session and the speaker(s). You can also add the session to your schedule by clicking “Add to my Agenda”.
7. Do I attend on my phone or on my computer?
You can access the Symposium on a computer or through the Whova phone app. To access Whova on a computer, follow this link. To download the Whova phone app, follow this link and learn more about downloading the mobile app. Make sure to sign up for Whova with the email you registered for the Symposium - if the Symposium doesn't show up automatically in the mobile app, click “Find My Event/Conference” and search for “2025 Zarrow Mental Health Symposium” and once you find the Symposium, click “Join”.
8. How do I attend a breakout session?
On the computer platform:
On the Agenda page, click the session you want to watch.
If the streaming screen directly shows up, click “Proceed” to start watching the stream.
On the mobile app:
Navigate to the Agenda from the menu.
Select the session you would like to stream.
Once you’ve accessed the agenda item, select “Live Stream” under the Virtual Access heading.
9. Where do I access session slides or other materials?
If a presenter has sent us their slides or other documents to share with attendees, they will be visible at the bottom of the session page. To find them, navigate to the Agenda, select the session and scroll to the bottom of the page. If documents are uploaded, they will appear to Download under a “Handouts” section.
10. Will you provide closed captions?
We will be able to provide live captions through the Whova virtual platform. When a session is streaming, click the “Closed Captions” option at the bottom of the screen to turn on automated captions.
11. How do I connect with sponsors and exhibitors?
In the Whova computer or mobile app platforms, you can connect with the Symposium sponsors and exhibitors to learn about their services! In the menu, click “Exhibitors & Sponsors” where you will see a drop down selection to view the sponsor and exhibitor listings for contact information, as well as to visit virtual exhibit booths, watch videos, download information and connect with the booth staff through messaging or by setting up a time to meet virtually.
12. How do I complete my session evaluations?
Your feedback matters, so it’s important to complete your evaluation after each session!
On the computer platform:
On the Agenda page, click the session you want to evaluate.
Click on “Rate Session” to open the session evaluation.
On the mobile app:
Navigate to the Agenda from the menu.
Select the session you would like to evaluate.
Once you’ve accessed the agenda item, select “Session Feedback” to complete the evaluation for that session.